Atlas
Ops Copilot for Logistics SaaS
Atlas is an AI-powered operations copilot engineered for a logistics platform managing freight coordination, status tracking, and exception handling across regional freight lanes.
Reduction in recurring Tier-1 support tickets
The Challenge
Customer support teams were inundated with repetitive queries regarding shipment location, delayed delivery notices, and customs document verification. High volume slowed down response times for urgent operational escalations.
Our Approach
Rezint Tech designed and deployed an automated ops copilot integrating with internal tracking webhooks and customer ticketing APIs. The system classifies incoming tickets, performs automated lookup against real-time telemetry, and drafts verified responses for one-click human confirmation.
Key Engineering Deliverables
Ticket ingestion pipeline listening to customer support webhooks in real time.
Context augmentation layer querying carrier GPS coordinates and manifest databases.
Deterministic policy enforcement preventing automated responses on safety-critical tickets.
Agent response drafting with automated source citation for operator review.
Demonstrated Results
63% reduction in recurring manual support ticket handling.
Average ticket first-response time dropped from 45 minutes to under 2 minutes.
Zero unverified hallucinations through strict citation grounding.
Technologies Utilized
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